Banned permanently pls need help!

HI, Dear Everlook Team.
I hope everything is good and happy new years!
I just want to get in touch with you guys , I got my account banned yesterday and it shows Bot profit.
I get confuse and I didn’t use any profit . I took so long time at my character and worked hard on it.
please review my account (picui03) and thank you for your time , lookin forward to hear your response.

kind regards