Cannot log in the game

Official Business Support
1

Good day,

I cannot log in the game today. I can still check the account dashboard and in the Ban status shows Normal. Please I need some help, my account name is NASIMIYA. Thank you so much and if you need further information, please let me know.

Thanks

2

Same problem, can’t log into the game, but ban status also normal.
My login is Alex080992.