(English and Chinese)
Dear GM,
I was sorry and surprised to receive the message that my account (Character Name : Moonauakes ) had been permanently banned and I immediately learned the reason for the account being banned from the official website.While I applaud the excellent management of the Game Team, I have to defend myself a bit out of my right as a player.
After learning the reason for my account being banned, I carefully recalled my recent behaviour in the game.I think my account may have been banned because of two mailings.My friend’s account character needs some help enchanting his weapons and equipment, and I am an enchanter.We were both noobs to this game and didn’t know the proper way to enchant in this game, so he mailed me the gold to buy enchanting materials to help him enchant his equipment.It is possible that this mailing resulted in the account being banned.I promise there is absolutely no real money trade going on here, just a misunderstanding of the gameplay by two game noobs.
So I would like to be given the opportunity to continue using the account, but I am definitely not seeking to remove the full penalty.I would like the permanent ban penalty to be replaced with a short term temporary ban or forfeiture of some of the character’s wealth.I will learn from this incident and be more careful in reading and understanding the rules of the game.
I hope the GM will see my sincerity and forgive me, a noob to the game, for misunderstanding the gameplay for once.
With the warmest greetings
亲爱的游戏管理者
我很遗憾并且很惊讶收到关于账号（角色名: Moonauakes）被永久封禁的消息，并且第一时间从官方网站获得了账号被封禁的原因。虽然我对于游戏运营团队的出色工作能力大加赞赏，但是出于作为一个玩家的权力，我还是要为自己进行一番辩解。
在获知账号被封禁的原因后，我仔细地回顾了一下近期自己的游戏行为。我认为账号被封禁可能是因为两次邮寄行为。我的朋友的账号角色需要人帮忙附魔他的装备，而我正好是一个附魔师。我们两个都是这个游戏的新手玩家，不懂得这个游戏附魔的正确方法，所以他把金币邮寄给了我，让我买附魔材料帮助他附魔装备。可能是这一次行为导致了账号的封禁。我保证，这里面绝对没有任何真实金钱交易的行为，只是两个游戏新手玩家对于游戏玩法的误解。
所以我希望能获得继续使用账号的机会，但是绝对不寻求取消全部的惩罚。我希望永久封禁的惩罚可以更换为短期的账号暂时性封禁或者角色部分财富的没收。我会从这次事件中吸取教训，更加谨慎地阅读和理解游戏规则。
希望游戏管理者能看到我的诚恳态度，宽恕我这个游戏新手玩家的一次误解游戏玩法的行为。
春祺夏安,秋绥冬宁