Item mail BUG

Hello dear game manager: Today I used my character( Paulina) on the same account to buy three different scorpion shell fragments, 146 in the first purchase, 200 in the second purchase, and 200 in the third purchase. After I bought it, I mailed it to another character(Neversee) under the same account, but when I got the letter, I lost the connection with the game directly, and then logged in again, and the item was gone, please the game manager to restore the items and fix this BUG

Greetings! Please submit a ticket there