Morph: Mizzle has been lost

Dear GM,
The ieam(Morph: Mizzle) I purchased from the mall has been lost, I don’t know why this is happening . and my coins have been spent . Please help me restore Morph: Mizzle.
My account is 3365587003, id:juzi , Everlook Europe
Please help me restore it. Thank you.

Greetings. Please submit a ticket there https://everlook.zendesk.com/hc/en-us/requests/new