My character has been deleted! Can GM restore it?

Hi Community Manager,
I am new player,and my english not good. I have submitted a ticket about restored character , but no GM contact with me.
Can you help me to reply GM?
Account: HanaNatasha
Role Name:Aysa
Race: Night Elf
Class: Priest

Greetings! Character has been restored.

Thank you!

Hello Sir,

I have the same problem, opened a ticket about it 2 days ago, still no reply.

Account: sarumenas92
Character Name: Sarumenas
Level: 60
Race: Human
Class: Rogue

Please restore if possible!