Request recovery item

Account: yufi8824
Character name: mddxo
DEAR GM ,hello .On Friday night, 2023/10/13 Beijing time I was in the Heart of Molten Fire。 Because the server went back,So much so that the Lord of Fire collar assigned to me by my teammates is missing。My teammate’s character name is Soeasyok。I beg you to restore this necklace. Thank you very much. I would appreciate it if it could be restored.