买了更名服务，但是道具没有放我包包，已经过去6个小时了 I bought a renaming service, but the props haven't been in my bag. It's been 6 hours now

General
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买了更名服务，但是道具没有放我包包，已经过去6个小时了
I bought a renaming service, but the props haven’t been in my bag. It’s been 6 hours now

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Greetings! Please tell me privately your character name. Thanks!

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Acantha

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The account is：wangji7799

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Thanks, we will take a look!

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My character has never received a bag, can you help me?

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Greetings! Please submit a ticket there https://everlook.zendesk.com/hc/en-us/requests/new

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I have submitted the form according to the website you provided, but there are still no results. I have purchased the renaming service for a day and have not received the renaming item. If you are unable to fulfill the sales contract, please return me 200 coins.
我已按照你给的网址提交表格，但是依然没有结果，一天过去了，始终没有得到更名道具，如果你们无法履行买卖契约，请将我200硬币退还给我。

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欧服 账号
European server account ：wangji7799

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感觉好像跑路了

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Greetings! Issue has been fixed. Thanks for your patience!

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