I did not receive the items I purchased in the store.Please help me.

I bought 550 coins. Then, I bought a White Raptor Fang and a Murky at the shop.

But when I entered the game, I found that there was nothing in my backpack.

In the game, I asked other people who had bought mount at the shop.

They told me to update the HermesProxy files to 3.9.I followed their advice.

By the way, my client version number is 1.14.2.

After I updated the files and went back into the game,

I found White Raptor Fang in my backpack, but still couldn’t find Murky.

Other people who bought the White Raptor Fang told me that they also received three backpacks.

I also didn’t find these three backpacks in my backpack.

Dear administrator, if you see my message, please help me, I love this game.

My character’s name is Yayoi.

Greetings! Please submit a ticket there https://everlook.zendesk.com/hc/en-us/requests/new