Mall props issue

The mall purchased 3 bags and only received 1 bag. May I know when the remaining 2 bags will be shipped?
Server: everlook ID: Ddthief

I have already purchased several bags, but they have not arrived yet, and there has been no response to forum posts. I need your help!

Greetings! Please submit a ticket there https://everlook.zendesk.com/hc/en-us/requests/new