Dear Game Master,
I hope this message finds you well. I am writing to seek your help regarding an issue with my game account (ID: 304485121).
While I can log into the game client without any issues, I am unable to access the official website. Each login attempt on the website results in an error message stating “Wrong credentials”, even though I’ve verified that my username and password are correct (they work perfectly in-game).
Could you kindly investigate this discrepancy and restore my website access? I’d greatly appreciate your prompt assistance in resolving this matter.
Thank you for your time and support. Wishing you a wonderful day!
Best regards