My game account has been banned from speaking

My game account is FLY3237, and the character name is Flydu. I was previously hacked and sent a lot of bad information. When I retrieved my account, I found that I couldn’t speak in the game anymore, which resulted in a very poor gaming experience and I couldn’t communicate with friends normally. I hope the game administrator can give me contact and prohibit speaking, and I will also protect my account from being stolen again

Greetings. You’ve been unmuted.