The character has disappeared

Dear GM, please help. After logging into the game this morning, I found that all game characters have disappeared. Please help restore them. The game account is: weijianming107

Thank you very much!

Greetings. The characters have been restored. Please never share your account information.

My night elf druid is gone too, what is the problem? can you restore it?

please respond GM

We need you provide your character name and the time it was deleted.

Character name Kitcka, when it happened idk, had a pause off the game. Logged in yesterday and its gone :frowning: ty for your support.

Greetings. Your druid hasn’t been deleted and it’s still there. Have a nice day!