The contents of the mailbox are missing!

General
1

Hello GM！
The mutant worm fragments I just bought today * 200 (a total cost of 44G * 4 = 176G or so), mailed by another character in my account, when I opened the mailbox to pick up the mail, it was dropped, when I went online, the mutant worm fragments in the mailbox were gone, ask GM to help me recover items or gold coins, thank you!
Account number: 17786780567,
character ID: Luckyg

2

Hi,
Do you mean this item:
image
?

3

Yes, this is it!

4

I have reported this to our GM team, meanwhile please read this:

image
image1073×141 20.8 KB

5

Okay, can I restore the item?