The team can't pick up items after killing the boss!

Hello Dear Game Administrators!
At 23:30 on November 6, 2023 (Beijing time), after defeating Onyxia, but no one can claim the boss item, replica ID: 36096. I suspect this is caused by a bug in the game, please verify the above with the game stewards and give me the right to distribute the items, thank you!
Game account: 17786780567
character ID: Luckyg.
I sincerely look forward to your reply, thank you!

Hi,
Do you have screenshots or a video of this happening?

I’m sorry, I didn’t take a screenshot because it was late, and I went offline after killing the boss, but I’m telling the truth, I hope the GM will look into it, I don’t want everyone’s hard work to be in vain!

I’m sorry, I didn’t take a screenshot because it was late, and I went offline after killing the boss, but I’m telling the truth, I hope the GM will look into it, I don’t want everyone’s hard work to be in vain!


A member of our team, there is a screenshot, I am in the team, is this screenshot okay?


A member of our team, there is a screenshot, I am in the team, is this screenshot okay?

As you can see, the monster names are gray and cannot be picked up